In this brief report, we analyzed more than a billion de-identified medical claims to uncover mental health and telehealth utilization trends from before, during and after the COVID-19 pandemic. This healthcare insights brief features the key insights from this analysis.

Download the brief to reveal:

• The exponential surge both during and post-COVID in mental health claims (office & virtual) in children and 18–44-year-olds
• Which mental health claims — anxiety, depression, and stress and adjustment disorders — saw the highest growth
• The types of mental health claims that skyrocketed amongst children.

Why This Matters?

Telehealth is here to stay, and usage patterns show that it’s addressing a critical challenge around access and perceived stigma, especially as it relates to mental health. It further illustrates the need for patient-level social determinants of health at both the population health and care coordination levels. And it’s vital to understand who has access challenges can help health plans and providers proactively push telehealth to the populations who need it most.